Safaricom’s Chief Financial Services Officer, Esther Masese Waititu, leads M-PESA, a platform serving over 33 million customers. Her role ensures financial services remain accessible, secure, and seamless. Her day starts early, reviewing key metrics, ensuring smooth operations, and prioritizing transaction security. She analyzes customer feedback to enhance user experiences and exceed expectations. Supporting her team, fostering collaboration, and engaging stakeholders keep M-PESA at the forefro

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35K views · 2.5K reactions | Watch an uplifting episode of "Letters for Good" by the M-PESA Foundation Be inspired by the strength of ordinary Kenyans and witness this impactful tale of victory and hope. #LettersForGood #MpesaFoundation #Inspiration #TransformingLives Watch the full episode: https://www.youtube.com/watch?v=YEduY28uDR4 | Safaricom PLC | Facebook