Learn how to fix HP scanner problems and other issues related to scanning quickly and easily with HP automated support tools and our Virtual Chat Agent.

If your HP printer is displaying a “scanner failure” or “unable to scan” error message, follow the steps in this video to troubleshoot potential scanner hardware and software errors.

When you scan, the computer file or printed output has vertical lines, incorrect colors, color bands, or poor resolution.

May 27, 2025 · The HP Print and Scan Doctor (PSDR) for Windows may potentially be exposed to an elevation of privilege security vulnerability.

"Device was not found," "failed to complete the scan," "scanner communication cannot be established," or other communication errors are received in the HP Scan app after updating to Windows 11 …

Re-scan the original and set the background color and noise removal to Off. If copying, set the content type to IMAGE. If the problem persists, re-scan the original at a lower scanner resolution (300 dpi or …

When attempting to scan with the HP Smart app for Windows or macOS, a Scanning is Currently Unavailable message displays in the app and you cannot scan.

Check that all the pressure rolls can move freely. If you find dust particles or objects that obstruct the movement of the rollers, try to remove them, then close the scanner lid and repeat your scan. If the …

If the ink tanks are low, very low, or out on ink, you cannot scan from the control panel. The printer stops responding, and soft or hard power cycle fails to resolve the issue.

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