Customer retention is a key component of the overall customer journey. Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Organizations that invest in …

La customer retention è la capacità di un'azienda di trasformare i nuovi clienti in acquirenti abituali, evitando che passino a un concorrente.

Prioritizing customer engagement, especially formulating a robust customer retention strategy, is an important protection against customer churn. Companies should measure customer churn rates on a …

Customer retention rate is a sign of a happy customer and typically means that a business has created a positive experience for their customers. The metric itself is a percentage of customers who continue …

Get the key steps for creating an effective customer retention strategy that will help retain customers and keep your business competitive.

在消费者比以往任何时候都更有可能更换产品的世界中，这一点变得越来越重要。留住客户的商业价值显而易见。 麦肯锡指出 1，企业需要获得三个新客户才能弥补失去一个现有客户的商业价值。 用户留 …

Kundenbindung ist die Fähigkeit eines Unternehmens, Neukunden zu regelmäßigen Käufern zu machen und zu verhindern, dass sie zur Konkurrenz wechseln.

Customer lifetime value (CLV) is the total worth of or profit from a customer to a business over the entirety of their relationship. It is one of the most important metrics for tracking customer experience …

Retensi pelanggan adalah kemampuan perusahaan untuk mengubah pelanggan pertama kali menjadi pembeli tetap dan mencegah mereka beralih ke pesaing.

The metrics provide insights into various aspects of the sales process, including sales volume, profitability, customer acquisition, retention and team productivity. Some common metrics include: …