When our gadgets work, they’re nothing short of miraculous. They keep us informed, connected and entertained and have become so integral to our lives we often break into a cold sweat at the mere ...

Hi! I’ve been writing Lifehacker’s esteemed Tech 911 advice column for three years and running, with a new installment arriving every Friday at 9 a.m. ET (save for the occasional vacation day). I’d ...

Fixify Inc., a startup helping companies process employees’ technical support requests more efficiently, today announced that it has raised $25 million in funding. Costanoa Ventures, Decibel Partners ...

Fergal Reid, director of machine learning at Intercom, whose customer support software is used by 25,000 enterprises, just rolled out some new features for clients powered by ChatGPT. It turns out ...