An interagency working group is putting together a catalog of service level agreement metrics that all federal agencies could use for commercial cloud contracts. Contracts DISA DOD When the Government ...

The Defense Information Systems Agency hopes to create a catalog of standardized metrics for service level agreements (SLAs) that all federal agencies can use as they adopt commercial cloud. Working ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...

Historically, service-level agreements were developed between technical organizations. For example, an ISP and an IT group would agree upon service levels that the service provider would guarantee for ...

Three years ago, I wrote some blogs stating that Service Level Agreements (SLAs) are dead. Unfortunately for businesses, SLAs are still around – they’re like zombies. Companies realized for many years ...

In this era of outsourcing, many organizations have realized significant cost reductions from disaster recovery (DR) infrastructure outsourcing. Often, this goal has been achieved at the expense of ...

SAN FRANCISCO--(BUSINESS WIRE)--New Relic, the all-in-one observability platform for every engineer, published the 2023 Observability Forecast report, which examines the evolution of observability, ...