The Cloud Outsourcing, Disaster Recovery, and Security Bundle includes: How to Guide for Cloud Processing and Outsourcing includes job descriptions for Manager Cloud applications, Cloud Computing ...

Download our service level agreement template for IS departments and business units Your email has been sent If you're running an IS department, it's likely that several other groups—human resources, ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

Over a career in information technology spanning multiple decades, I have observed that many IT organizations have focused process improvement and measurement almost exclusively on software ...

One difficult aspect of disaster planning that will probably be the first thing you have to tackle and will determine everything else that you include in your plan is the service level agreement (SLA) ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

You were quite critical of Service Level Agreements in your recent column, “ Run, IT run … but not as a business,” (Keep the Joint Running, 1/28/2008), describing them as formal contracts between IT ...