The rapid advancements in Large Language Models (LLMs) are revolutionizing multiple industries, transforming how businesses interact with customers and manage operations. These powerful models have ...

China drafted landmark rules to stop AI chatbots from emotionally manipulating users, including what could become the ...

China's cyber regulator released draft rules on Saturday that would require AI companion chatbots to monitor users' emotional ...

Chatbots have reshaped customer service, delivering on the 24/7 promise of instant, efficient support across all digital channels. Powered by artificial intelligence (AI) and natural language ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

As concerns over the emotional pull of general-purpose LLM chatbots like ChatGPT grow by the day, Meta appears to be letting its chatbot personas engage in flirtatious exchanges with children, ...

Meta-owned WhatsApp will no longer allow general AI chatbots like ChatGPT, Perplexity, Luzia, and Poke to run on its platform. This new rule will come into effect on January 15, 2026. This means that ...