Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

Blender maker Vitamix has rolled out its ServiceNow IT service management (ITSM) software beyond the confines of the IT department to automate tasks across the business. The company, which has 900 ...

The utility company began using ServiceNow as a ticketing system and field support desk a number of years ago. However, National Grid has now in-sourced its IT support and is extending the platform to ...

Zoom Communications (ZM) and ServiceNow (NOW) announced plans to integrate Zoom CX with ServiceNow CRM and IT Service Management. The integration, announced as part of Knowledge 2025, ServiceNow’s ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

IT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the ...