DALY CITY, Calif.--(BUSINESS WIRE)--Genesys, a provider of customer experience solutions, today announced that ZON Multimedia, the leading provider of Triple Play (pay TV, broadband and fixed and ...
Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center ...
In Japan Genesys boasts most of the major banks, insurance companies, as well as several carriers as customers. This is the second of three No Jitter posts devoted to the contact center market in ...
This strategic partnership has the potential to be big. AT&T owns a lot of contact center account relationships. At VoiceCon San Francisco in November 2008, Ross Daniels of Cisco Unified ...
Company achieves double-digit growth with over $610 million in 2012 revenue, extends reach into mid-market with new packaged and cloud-based solutions DALY CITY, Calif.--(BUSINESS WIRE)-- Genesys, a ...
Genesys Telecommunications Laboratories, an Alcatel-Lucent company, has introduced an upgrade of its contact center software, Version 7.5, which is designed to enable customer service organizations to ...
It’s been a while since we last discussed contact center platforms, but Genesys recently hit the news wires, announcing a package that brings the company’s contact center platform to the mid-market.
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