Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

One of the toughest aspects of working in a call center is dealing with customers who, for whatever reason, refuse to behave in accordance with the fact that the representative on the other end of the ...

Working in retail means dealing with the occasional rude shopper, but most people eventually calm down and move on. But that wasn’t the case in this story. Two angry thrift store customers weren’t ...

Taking the stress of call centre operators with an AI shield SoftBank has developed AI voice-conversion technology to reduce call centre operators' psychological stress by altering the voices of angry ...

And yet, one of the things Conrad seems to find time for on a regular basis is replying to angry customers on Threads. For example, a Sonos customer posted a blistering, painfully familiar rant about ...